Privacy Policy CasinoMega —
Our Commitment to Protecting Your Data

CasinoMega collects various types of information to enable us to provide a secure, seamless and personalised service to every player. The information collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Active email address and mobile phone number.
• Residential address including city, state and postcode.
• Identity verification documents (ID card, passport) during the KYC process.
• Payment method details such as registered bank account numbers or digital wallet information.
• Information you share when dealing with our customer support team.

Information collected automatically:

• IP address, browser type, operating system and device information.
• Platform usage data including pages visited, session duration, and gaming patterns.
• Cookie data and similar tracking technologies (see Section 4).
• Transaction logs including deposit history, withdrawals, wagering, and wins.

Every piece of information we collect has a clear and lawful purpose. casinomega uses your personal data for the following purposes:

• Account management — register, verify, and maintain your player account.
• Transaction processing — process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC) — meet regulatory compliance requirements and prevent money laundering.
• Customer support — resolve enquiries, complaints, and technical issues you report.
• Platform security — detect and prevent fraud, unauthorised access, and suspicious activity.
• Service improvement — analyse usage patterns to improve your gaming experience.
• Marketing communications — send information about promotions and the latest offers (with your consent).
• Legal compliance — fulfil obligations mandated by law and regulatory bodies.

CasinoMega does not sell your personal information to any third party. However, in the course of operating the platform, there are limited situations where your data may be shared with trusted parties:

• Payment service providers — to process your deposits and withdrawals via FPX, Touch 'n Go, GrabPay, Boost, and other payment methods available on the platform.
• Game software providers — third-party game providers operating certain games on our platform may require session data for game functionality.
• Regulatory authorities — we will disclose the necessary information to regulatory bodies, law enforcement agencies, or courts when legally required.
• Security providers — companies that help us detect fraud and ensure platform security may access certain technical data.

In the event of a business acquisition or merger, player information may be transferred as part of company assets, subject to an equivalent or stricter privacy policy.

CasinoMega uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our platform.

We use three main types of cookies:

• Essential cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies — helps us understand how players use the platform so we can make meaningful improvements.
• Functional cookies — remember your preferences and settings such as language, currency, and display preferences for a more personalised experience.

Player data security is casinomega's highest priority. We continuously invest in security infrastructure to ensure your information stays protected from unauthorized access, loss, or misuse.

The security measures we have implemented include:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Data encryption at rest for sensitive information such as passwords and financial data.
• Strict role-based access controls for internal staff.
• Regular security audits conducted by qualified independent third parties.
• 24/7 threat monitoring and a rapid incident response system.
• Two-factor authentication (2FA) is available for all player accounts.

As a casinomega player, you have the following rights regarding your personal data. We fully respect these rights and facilitate their exercise:

CasinoMega retains your personal data for as long as your account is active or as needed to provide services to you. Once an account is closed, we retain certain records for a defined period to meet legal and regulatory requirements.

• Account and identity data — retained for 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records — retained for 7 years in accordance with applicable financial and tax regulatory requirements.
• Support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs — retained for 90 days for security and fraud detection purposes.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with casinomega's integrated internal procedures.

CasinoMega reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to players via in-platform notifications or their registered email.

The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment. We encourage you to check this page periodically so you stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the casinomega platform.
• Privacy Email: [email protected] (displayed as text only)
• General Support: [email protected] (displayed as text only)

Our team is committed to responding to all privacy-related inquiries within 5 business days. For more complex data rights requests, we will notify you within 3 business days regarding the expected resolution timeframe.

For more information about your rights and how we operate the platform responsibly, you may also read our Terms and Conditions and the Responsible Gaming us.